| SunCommon’s Community Solar Advisors take a consultative approach to educating customers about the growing role solar is playing in our clean energy future and how they can participate. We are looking for an enthusiastic, mission-driven person with a strong work ethic, the ability to effectively connect with customers by phone, and a focus on meeting sales goals. The successful candidate will have an entrepreneurial mindset, consistently working with an eye toward building the business through networking and referrals. Community Solar Advisors help people become members of Community Solar Arrays through phone and email communications.
This position requires tact, adaptability and a high degree of customer service and professionalism, with a drive to make sales happen. In this growing industry, new product and partnership opportunities, advances in technology and adjustments in regulations require the ability to change direction quickly with grace and enthusiasm. We’ll need you to keep accurate and detailed records of phone conversations and email communication with homeowners in our CRM database.
Most communication happens during normal work hours Monday-Friday, but we are there for our customers to follow up when they need us – which may include nights and weekends.
Community Solar Advisors are also required to have a technical grasp of how solar energy works to educate customers who have specific questions. SunCommon provides all essential training.
ESSENTIAL JOB FUNCTIONS
- Connect with leads via phone/email to sell Community Solar Array memberships
- Establish and build rapport with the customer
- Generate leads and sales through networking and referral opportunities
- The ability to genuinely exhibit a positive, enthusiastic, trustworthy personality by phone is absolutely key
- Clearly explain the value of solar, and speak eloquently and passionately about our mission
- Determine customer’s current and projected electrical usage and solar savings
- Convey clear understanding of our sales process and contract agreements — and be able to create, explain and review agreements to close customers
- Close sales – not by taking customer orders but by gathering information and building the relationship to understand the customer’s needs and customize options to meet them
- Finalize deals, have customers sign agreements electronically and collect relevant information and deposit (when necessary)
- Thrive in an ever-changing industry, tackling new opportunities with a positive attitude
- Accurately and timely documentation – follow established protocols and log all communications with customers in CRM contact database
- Effective time management and prioritization in order to contact customers in a timely manner
- Operate in collaborative team atmosphere – giving and taking feedback to improve your personal performance as well of that of your team and the entire business
JOB QUALIFICATIONS
- Personality and experience. Do you revel in customer interaction and sales? You might be the newest SunCommon Community Solar Advisor
- Two+ years successful sales experience, and Bachelor’s degree or combination of experience and education
- Solar industry experience is a plus but not required
- Proficiency in using IT hardware (iPhone, MacBook) and software (MSOffice, CRM and file management)
- Demonstrated experience in tracking progress toward goals, communication with customers and following established protocols
- Strong and professional communication skills are needed. This includes the ability to speak clearly and articulately on the phone, and to write clear and efficient emails
- Strong organizational skills, including the ability to effectively handle multiple priorities at any given time
- Flexible schedule, including some evening and weekend work
- Desire to stay on the leading edge of the solar and renewable energies industry
- Strong and confident team player with solid relationship building skills
- Demonstrated commitment to social change
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